Evaluating IT Service Management Standards in an Operation.

1 Introduction to BS15000 IT serve up focal point standards. BS15000 avail direction standards situate the best practices for all organisation in implementing, delivering and managing IT serve. Based on ITIL (IT Infrastructure Library) BS15000 tender series of outlined movees within IT services. BS15000 is fit in to www.bs15000.org.uk, the worlds first standard for IT service worry. BS15000 is mentioned to be a clod special(prenominal)ation defining what organisations need to achieve. The turn over on of IT service processes BS15000 provide are as follows: 1.1 physical body Management Mentioned by www.bs15000.org.uk grade anxiety is the implementation of a database. The database can contain elements of an organisations details use in the management of the IT services. It will contain relevant randomness that can relate to the maintenance as well as the movement and whatever problems that may arise with configuration items. A wider range of instruction is also held in the configuration management database that IT services of organisations entrust on. This information embroils hardware, software, documentation, and personnel. Configuration management consist of 4 tasks that include identification, control, status, and verification. 1.2 Problem Management Problem management is a process that prevents any incidents that can effect the operation of an organisations IT services. Problem management makes accepted faults are corrected and ensures these faults do not slip away again. 1.

3 vary Management Change management, as mentioned by www.bs15000.org.uk ensu res all deepens to configuration items are ! carried emerge in an authoritative manner as well as being extremely planned. Change management makes sure that any counterchange has line of products reasoning behind it and it can identify specific configuration items and IT services that are affected by any change. plan and testing the change is part of change management as well as having a plan if change results in any unexpected state. 1.4 Incident Management/ do Desk jockstrap desk is the... If you want to get a full essay, order it on our website: BestEssayCheap.com

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